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Responsible Gambling

On Carong Responsible Betting — Keep It Fun, Keep It in Control

Betting is meant to be fun, not stressful. Carong wants you to play responsibly and within your own limits. Our tools and guidelines are here to help you do exactly that.

18+
Age restriction
24/7
Support available
5+
Safety tools
48h
Cooling-Off Option

Important message

Betting is a form of entertainment. Never bet to recover money you've lost. Every bet is your own choice — it is not a source of income. If you feel something is wrong, contact support right away.

What does responsible gambling mean?

Responsible Gaming means betting in a way where you stay fully in control — knowing how much time and money you're willing to spend, where to draw the line, and when to step away. Carong believes betting should add enjoyment to your life, not create problems.

Online betting has become a popular pastime for many people in Bangladesh. Betting on cricket matches, joining in the excitement of football — these can all be part of healthy entertainment. But when betting starts interfering with daily life, straining family relationships, or causing financial hardship, it's a sign that something is wrong.

Carong takes this matter very seriously. We are more than just a betting platform — we want every one of our users to stay healthy and happy. That's why we've built a range of responsible gambling tools and resources that you can use at any time.

Only individuals aged 18 and above may create an account on Carong. Age verification is a mandatory part of our registration process.

Carong's Safety Tools

These tools can be enabled at any time from your account settings. Our support team is always ready to help.

Set a Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. Once a limit is set, reducing it takes effect immediately, while increasing it requires a 7-day waiting period.
Always available
Session time limit
Set a limit on how long you spend on the platform in one session. Once that time is up, the app or site will automatically prompt you to take a break.
Always available
Set a Loss Limit
Set a limit on how much you can lose before betting is paused. This protects you from significant losses and helps you keep a clear head.
Always available
Cooling-Off Period
Take a temporary break lasting anywhere from 48 hours to 30 days. During this time you won't be able to log in to the platform, but your account and balance will remain intact.
Always available
Self-Exclusion
You can take a permanent exclusion lasting from 6 months up to 5 years. During this period your account will be fully locked and no marketing communications will be sent to you.
Strong Protection
Activity History Review
View a detailed report of your betting patterns, deposits, and withdrawals over the last 30, 90, or 365 days. Understand your habits and make better decisions.
Always available

How to Use the Protection Tools

Enable safety tools on your account in just a few steps. You can also contact support to activate any tool.

1
Log in to your account
Log in to Carong with your mobile number and password.
2
Go to profile settings
Click the profile icon in the top right corner and select "Settings".
3
Open the "Responsible Gaming" Tab
Under Settings, select the "Responsible Gaming" option.
4
Activate your preferred tools
Set a deposit limit, time limit, or exclusion — whatever you need.
5
Confirm
Confirm your settings via OTP verification. Changes will take effect immediately.

Budget planning example

See a sample of what a healthy betting budget could look like. Only bet with money you can afford to lose without it affecting your life.

Monthly income 100%
Entertainment budget (5%)5%
Maximum Betting (50% of entertainment budget)2.5%

Tip: Spend no more than 2–5% of your monthly income on entertainment. Betting should make up only a small portion of that. Bills, food, and family always come first.

Set Your Limits in Advance
Decide how much you're willing to lose before you start playing — and stick to it.
Set aside your winnings
Withdraw a portion of your winnings — don't bet everything back.
Don't Chase Losses
Chasing losses by increasing your bets is the biggest mistake you can make — take a break instead.

Recognise the warning signs

If you notice any of the following in yourself or someone close to you, it's time to take notice. These may be early warning signs of problem gambling.

01
Chasing losses by placing more bets with the mindset of "I'll win this time."
02
Spending more than your designated betting budget and going into debt.
03
Hiding your betting activity from family or friends, or lying about it.
04
Feeling restless, irritable, or anxious when you're unable to place a bet.
05
Neglecting work, studies, or family responsibilities to bet.
06
Repeatedly trying to stop betting but being unable to.
07
Spending hours betting while neglecting sleep, meals, or your own wellbeing.
08
Thinking about betting constantly — running through bets in your head day and night.

Build healthy betting habits

Responsible Gaming isn't about missing out on the fun — it's about enjoying it smarter and making it last longer.

Choose a specific time
Stick to a routine — bet 2 to 3 days a week at set times, rather than whenever the mood strikes.
Make time for your family
Betting should never take priority over family or social life. Time with your loved ones always comes first.
Enjoy the Game
Bet for the enjoyment of the game, not just to win. Whatever the outcome, accept it with a healthy mindset.
Stop treating it as a source of income
Never think of betting as a source of income. It's entertainment — just like spending money at a casino or going to the cinema.
Take regular breaks
Take a break every hour. Get up, drink some water, take a short walk — keep your mind clear.
Don't Bet When Tired or Upset
Betting when you're angry, upset, or tired leads to poor decisions. Play with a clear head.

Self-Assessment

Answer the following questions honestly. If most of your answers are "yes," it may be time to seek help.

FAQ 1Did you spend more than your budget on betting last month?
FAQ 2Do you feel restless or irritable when you're unable to bet?
FAQ 3Have you placed more bets trying to win back money you've lost?
FAQ 4Have you hidden your betting activity from family or friends?
FAQ 5Have you borrowed money specifically to place bets?
FAQ 6Have you tried to stop betting but couldn't?
Q7Is betting affecting your sleep?

If 3 or more of your answers are "Yes", please reach out to Carong Support. We won't judge you — we'll help. You can activate a self-exclusion or cooling-off period right now.

Responsible Gaming FAQs

No, your balance is completely safe during self-exclusion. Once the exclusion period ends, you can view and withdraw your full balance. Only access to the platform and betting activity is suspended during exclusion.

Carong's cooling-off periods range from 48 hours to 7 or 30 days. Use that time to reset and recharge. Your account will be reactivated automatically once the period ends.

Have an open conversation with someone you trust. If you contact Carong Support, we can guide you through the process of restricting or closing an account at a third party's request. In many cases, support from family makes the biggest difference.

Yes, reducing your deposit limit takes effect immediately. However, increasing it is subject to a 7-day cooling period. This rule is intentional — it's designed to prevent impulsive decisions to raise your limits.

Not entirely. Age is verified at the time of registration on Carong, and anyone under 18 is not permitted to create an account. A national ID may be requested if there is any doubt. If you become aware of a minor with an account, please report it to support@carong.im.

Play Responsibly, Enjoy the Experience

Carong is always with you — in good times and difficult ones. Register today and play safely using our responsible betting tools.

Register Now Log In

For users 18 and above. If you need help, reach out to our support team immediately: support@carong.im

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