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Carong's Privacy Policy — your data is completely safe

Carong believes your personal data belongs to you. Here you will find a clear and transparent account of what we collect, how we use it, and what rights you have.

Last updated: January 2026
Table of Contents
01

Introduction & Scope

Carong (https://carong.im) takes your privacy seriously. This Privacy Policy ("Policy") explains how Carong collects, stores, uses, and protects your personal information. It applies to the Carong website, mobile app, and all related services.

By creating an account on Carong or using our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact support.

This Privacy Policy of Carong's Terms & Conditionsshould be read together with. Both documents form part of the agreement between you and Carong.

02

What Information We Collect

Carong only collects information that is necessary to provide its services. Collecting excessive or irrelevant data is against our policy.

Type of Data What We Collect When It Is Collected
Identity Information Full name, date of birth, national ID number During Registration & KYC Verification
Contact Information Mobile number, email address At Registration
Financial Information Mobile banking number, transaction history Payment & Withdrawal Timing
Technical Information IP address, device information, browser When You Visit the Site
Usage Information Betting history, login times, preferences While Using the Service

We do not collect your social media accounts, private messages, or full bank account details. Only your mobile banking number and transaction confirmation details are stored.

03

How We Use Your Information

Carong uses your information for specific purposes. Each use is clearly explained below:

  • To create and manage your account and to verify your identity.
  • To process deposits, withdrawals, and bonuses, and to maintain transaction records.
  • To calculate betting history and results, and to generate account statements.
  • To detect suspicious activity or fraud and to maintain the security of the platform.
  • To provide customer support — for issue resolution and handling complaints.
  • To comply with legal obligations and meet regulatory requirements.
  • To enhance your experience — showing you content and offers tailored to your preferences.
  • To send you important updates, security alerts, or promotional information (with the option to opt out).

Carong never sells your data to advertisers or third parties. This is a core commitment we stand by.

04

Data Sharing & Disclosure Policy

Carong does not share your personal information with any third party without your consent. However, data may be shared in the following limited circumstances:

  • Payment Providers: Mobile banking operators such as bKash, Nagad, and Rocket — solely to process transactions.
  • Law Enforcement: When required by a court order or government directive.
  • Anti-Fraud System: Fraud detection services — used solely to ensure platform security.
  • Technology Partners: Server hosting and cloud service providers — under strict confidentiality agreements.

Important: Carong never shares your data with marketing agencies, data brokers, or other betting companies.

Before sharing data with any third party, Carong ensures they provide an equivalent level of privacy protection. All agreements include data protection clauses.

05

Cookies & Tracking Technologies

Carong uses cookies and similar technologies on its website and app to enhance your browsing experience and keep certain features running smoothly.

  • Essential Cookies: Maintains your login session. Disabling these cookies may prevent the site from functioning properly.
  • Functional Cookies: Remembers your preferences such as language, default sports, or display settings.
  • Analytics Cookies: To understand which parts of the site are used most — for service improvement.
  • Security Cookies: Helps detect fraud and unauthorized access.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect login or payment features.

06

Data Retention Period

Carong does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Identity and contact information is retained for as long as your account remains active.
  • Financial transaction records may be retained for up to 5 years after account closure as required by law.
  • Betting history and log files are generally retained for 2 years.
  • Cookie data is deleted at the end of a session or immediately upon manual deletion.

When you request account closure, Carong deletes all data beyond legal obligations as promptly as possible.

07

Security Measures & Technology

Carong uses industry-standard security technology to protect your data. Our security framework is built across multiple layers:

  • SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
  • Two-Factor Authentication: OTP verification upon account login.
  • Firewall Protection: Servers are protected against DDoS attacks and unauthorized access.
  • Regular Security Audits: A third-party expert team conducts regular vulnerability assessments.
  • Staff Training: Only authorized personnel are permitted to access the information they need.

Please note: Carong will never ask for your password or OTP over the phone or via message. Any such request is a scam — report it to support immediately.

08

Your Privacy Rights

As a Carong user, you have the following rights. To exercise any of them, contact us at support@carong.im:

Right to Access
To find out what information Carong holds about you, submit a request. You will receive a full disclosure within 30 days.
Right to Data Correction
You may request corrections to any inaccurate or outdated information. Corrections will be made upon verification.
Right to Erasure
Upon closing your account, you may request that all data beyond legal obligations be deleted.
Right to Data Portability
You can request a download of your data in a standard format (CSV or PDF).
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Marketing Opt-Out
To stop promotional messages or notifications, opt out via your account settings or by contacting support.
09

Minor Protection Policy

Carong does not collect information from or provide services to anyone under 18. We take a number of measures to protect minors:

  • Date of birth is verified at registration, and anyone under 18 is not permitted to register.
  • If there is any doubt, a copy of a national ID or birth certificate may be requested.
  • If you become aware that a minor has created an account, please contact our support team immediately.

Parents can use parental control software to help keep their children safe online. To learn more, Responsible Gaming View page.

10

Policy Updates & Contact

Carong may update this Privacy Policy from time to time. You will be notified of any significant changes via SMS or app notification. Continued use of the service after changes have been made will be considered acceptance of the updated policy.

For any privacy-related questions, concerns, or to exercise your rights, please contact us:

  • Email: privacy@carong.im
  • General Support: support@carong.im
  • Live Chat: Available 24/7 in Bengali

After a complaint is submitted, Carong aims to respond within 7 business days. Complex matters may take up to 30 days.

Why Your Data Is Safe with Carong

We are committed to protecting your privacy at every step.

End-to-End Encryption
Your data is fully encrypted from the moment it's sent to the moment it's stored — no one can intercept it along the way.
Restricted Access Policy
Only authorized personnel can view specific data. All access is logged.
Regular Security Audits
An external team of experts conducts monthly penetration tests to identify system vulnerabilities.
Secure Server Infrastructure
Data is stored in secure data centers with redundant backups, ensuring no risk of data loss.
No Data Sales
Your data is never sold to third parties. Our only source of revenue is the services we provide.
Transparent Communication
In the event of any data breach, affected users will be notified within 72 hours.

Common Privacy Questions

No, never. Carong only sees your mobile number and transaction confirmation details. Your bKash, Nagad, or Rocket PIN or password is never shared with Carong — it goes directly to the mobile banking operator.
Carong's servers and data storage operate within secure data centers. Limited data may be shared with technology service providers, and in every case a strict data protection agreement is in place.

Upon account closure, all personal data beyond legal obligations will be deleted. Financial transaction records may be retained for up to 5 years as required by law, but will not be used for marketing or any other purpose.

Contact support immediately and request that your account be locked. Change your password and enable two-factor authentication. The Carong team will investigate and take the necessary action.

Promotional SMS is only sent with your consent. You can turn it off at any time through your account settings or by contacting support. Security OTPs and critical notifications cannot be disabled.

Your data is secure — play with complete peace of mind

Your privacy is our top priority at Carong. We're always here for you — with transparent policies, secure payments, and support in Bengali.

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